Returns Policy

At navero, we want you to feel confident shopping with us. That’s why all of our products are backed by our 60-Day Money Back Guarantee and 1-Year Warranty.

60-Day Money Back Guarantee

If you change your mind or are not completely satisfied with your purchase, you can return it within 60 days of delivery for a full refund.

If your return is approved within the 60-day period, we’ll even cover the return shipping back to us.

To request a return, please contact us at returns@navero.com.au with your order number and a brief explanation of your request. Our team will guide you through the process.

1-Year Warranty

All navero products are covered by a 1-year warranty against manufacturing defects.

This means if your product has a fault due to workmanship or materials, we’ll repair, replace, or refund it at no extra cost to you.

Our 1-year warranty is in addition to any rights you may have under Australian Consumer Law.

Refunds

Once your return has been received and approved, your refund will be processed back to your original payment method.

Please note that it may take a few business days for the refund to appear, depending on your payment provider.

How to Request a Return or Warranty Claim

Simply contact us at returns@navero.com.au with your order number and details of your request.

We’re here to make sure your journey with navero is stress-free — from checkout to your next adventure.

Nothing in this policy limits or replaces your rights under Australian Consumer Law.

Gift-with-Purchase Returns

From time to time, navero may offer a FREE Gift With Purchase when your order meets a specified spend threshold.

If your return brings your final order value below the Gift With Purchase threshold, the gift must also be returned.

If the gift is not returned, its advertised retail value may be deducted from your refund.

This applies to change-of-mind returns only and does not affect your rights under Australian Consumer Law.

Faulty Products & Australian Consumer Law

If your product is faulty, damaged, not of acceptable quality, not fit for purpose, or does not match its description, you may be entitled to a remedy under Australian Consumer Law.

Depending on the issue, this may include a repair, replacement or refund.

Where a product is believed to be faulty, navero may request photos, videos, further details, or return of the product so we can assess the issue.

If the product is confirmed to have a fault or otherwise fails to meet a consumer guarantee, we will provide the appropriate remedy in line with Australian Consumer Law.

If, after assessment, the product is not found to be faulty, the return may instead be treated as a change-of-mind return under our 60-Day Money Back Guarantee, provided it meets the conditions of that policy. In that case, our Gift With Purchase return conditions may apply.